One of the questions we often receive from our customers and prospects is how can you enforce a social media policy when staff can use their personal smart devices outside of work. The truth is social media is an open technology. All smart devices are wired to social media. We suggest creating an agreement that your staff has to sign, guaranteeing that they understand your business’ social media policy, as well as the ethics and governance rules. By making the guidelines clear, everyone is held accountable for using social media responsibly.